Mama Bear Nameplate

Summer Production Turnaround

Normal turnaround for orders is 1-3 business days - although I do try my best to get orders out the same day.

Canada Post Shipping Times

At this time, all orders, unless you select Express at checkout, are shipped regular mail with Canada Post, no tracking.

• BC- 2-5 business days*
• Rest of Canada- 3-7 business days*
• US- 7-10 business days*
• International- 7-14 business days**Please note, these times are estimates from Canada Post and not guaranteed.
• LOCAL PICKUP- If you would like to pickup your package in Penticton, please select LOCAL PICKUP at checkout

Winter Shipping Times

Most in stock in, non-custom items will ship same or next day. Until I am back in Canada in the Spring, shipping on custom items will not be daily. If you’d like to know if your piece is in stock before purchasing, please message me here.

All custom orders will ship one of two ways.

1. Via DHL to Penticton and then shipped regular mail from there.
2. With a shipper who will ship directly from Vancouver.Both methods can take up to 1-3 weeks to receive so please order far enough in advance if you need something by a specific date :) 

Thank you so much for your understanding!

We use the best quality materials (sterling silver and 14k gold filled) so you'll be able to love your jewelry for a long time AND not have to take it off every time you hop in the shower!

• Has 100x more real gold than gold plate
• Tarnish and peel resistant, unlike gold plated material- Beautiful, affordable alternative to solid gold
• Can be worn by people with sensitive skin
• To clean, wash in mild soap and water
• For longevity of your piece, it is best to not wear in water

Each piece is hand stamped by me and not a machine - therefore, minor variations (alignment, impression depth) will occur, giving your piece unique character.

CUSTOM PIECES:
I want to ensure you LOVE your new treasure.
If for some reason you are unhappy with your purchase, please contact me ASAP. I do want to be fair and will try my best to work out the best possible solution.

NON-CUSTOM PIECES:
If you would like to return/exchange your non-personalized purchase, please contact me within 14 days of delivery.
The item must be unworn and returned in its original condition, preferably in the box it was delivered in (or some other protective package), within 30 days of delivery.
You are responsible for return shipping costs.
We will send you an email to notify you your returned item has been received. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be applied to your credit card or original method of payment within 7 business days (minus any shipping charges).